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Purchase & Delivery Terms

How purchases, digital delivery, refunds, and support work on CSS Club (cssclubpass.io), operated by KANGAROO TRADE MARKETING LTD.

Last updated: 24 June 2026 Version: 1.0

Please read these terms before completing your purchase on CSS Club.

1. What You Are Purchasing

When you complete a purchase on CSS Club (cssclubpass.io), you are purchasing a digital item, digital collectible, access pass, creator membership item, or similar digital product displayed on the relevant product page.

For simplicity, these products are referred to in these terms as “Digital Items”.

Some Digital Items may be delivered or recorded using blockchain technology. This means that delivery may be confirmed through a public transaction record connected to the wallet address used during checkout.

Each product page explains the main details of the Digital Item, including its description, price, available benefits, access rights, delivery method, and any important conditions.

2. Please Review Before Purchase

Before completing your purchase, please make sure you have reviewed:

  • the product description;
  • the price;
  • the available benefits or access rights;
  • the delivery method;
  • the wallet address or account used for delivery, where applicable;
  • the refund and support conditions;
  • any specific limitations shown on the product page.

By continuing with the purchase, you confirm that you have reviewed the relevant product information and understand what you are purchasing.

3. Digital Delivery

Digital Items are delivered electronically.

Depending on the product, delivery may be completed by:

  • adding access to your account;
  • sending confirmation by email;
  • assigning access to your connected wallet;
  • recording delivery through a blockchain transaction;
  • transferring or issuing the Digital Item to the wallet address used during checkout.

Where blockchain delivery is used, delivery may be independently verified using a transaction hash, wallet address, item identifier, contract address, or public blockchain explorer link.

See also our NFT Delivery Confirmation Policy for on-chain delivery details.

4. When Delivery Is Considered Complete

Delivery is considered complete when the Digital Item has been made available to the customer through the delivery method shown at checkout or on the product page.

For blockchain-based Digital Items, delivery is considered complete when the item has been issued, assigned, minted, or transferred to the wallet address provided or connected by the customer and the transaction is recorded on the relevant blockchain network.

After successful digital delivery, the purchase may become final and non-refundable, except where required by applicable law or where CSS Club determines that a refund is appropriate under these terms or our Refund & Dispute Policy.

5. Delivery Confirmation

After a successful purchase, CSS Club may provide a confirmation page, receipt, email, account notification, or delivery record containing some or all of the following information:

  • order ID;
  • product name;
  • purchase date;
  • delivery status;
  • customer account or email, where available;
  • wallet address, where applicable;
  • blockchain network, where applicable;
  • transaction hash, where applicable;
  • item identifier or token ID, where applicable;
  • contract address, where applicable;
  • public explorer link, where applicable;
  • support contact information.

This information helps confirm that the Digital Item was delivered to the customer’s selected account or wallet.

6. Customer Responsibility

The customer is responsible for providing accurate information during checkout, including the correct email, account details, and wallet address, where applicable.

If a Digital Item is successfully delivered to the email, account, or wallet address provided or connected by the customer, the delivery will be treated as completed.

CSS Club is not responsible for loss of access caused by incorrect customer details, loss of wallet access, compromised credentials, third-party wallet issues, or the customer’s failure to secure their account or wallet.

7. Refunds

Because Digital Items are delivered electronically and may be made available immediately after purchase, completed purchases are generally final once delivery has been successfully completed.

However, a refund may be considered if:

  1. you were charged but the Digital Item was not delivered due to a technical issue caused by CSS Club;
  2. you were charged more than once for the same purchase;
  3. the Digital Item became unavailable before delivery and no equivalent replacement was provided;
  4. the item delivered was materially different from the item described at the time of purchase;
  5. you requested cancellation before the Digital Item was delivered;
  6. a refund is required by applicable law.

Each refund request is reviewed individually based on the order status, delivery evidence, payment status, and customer communication history. Full details are set out in our Refund & Dispute Policy.

8. When Refunds Are Generally Not Available

A refund is generally not available if:

  1. the Digital Item has already been successfully delivered;
  2. the customer changed their mind after delivery;
  3. the customer provided incorrect delivery information;
  4. the customer lost access to their account or wallet after delivery;
  5. the customer did not review the product description, access terms, delivery method, or purchase conditions before payment;
  6. the Digital Item remains available as described at the time of purchase;
  7. the issue was caused by a third-party wallet, blockchain network, email provider, device, or external service outside our control.

9. How to Request Support or a Refund

Please contact our support team before opening a payment dispute or chargeback.

To request support or a refund review, contact us at:

Please include:

  • order ID;
  • payment email or account identifier;
  • product name;
  • wallet address, where applicable;
  • reason for the request;
  • screenshots or supporting information, if available.

We aim to respond to support and refund requests within 2–5 business days.

10. Payment Processing

Payments may be processed by third-party payment providers, checkout providers, card processors, acquiring partners, or other technical service providers.

These providers help facilitate payment processing and checkout functionality. They are not the seller of the Digital Item and are not responsible for the product description, digital access, delivery, customer support, refunds, or product-related disputes.

KANGAROO TRADE MARKETING LTD remains responsible for the Digital Item, product information, delivery process, customer support, refund review, and dispute handling. See our Payment Provider Disclaimer for more information.

11. Disputes and Chargebacks

Customers are encouraged to contact CSS Club support before filing a payment dispute or chargeback.

If a payment dispute or chargeback is filed after successful delivery, CSS Club may provide delivery evidence to the payment provider, acquiring bank, card network, or relevant dispute-handling party.

This evidence may include:

  • order ID;
  • payment reference;
  • customer email or account identifier;
  • product details;
  • delivery timestamp;
  • delivery status;
  • customer receipt;
  • accepted purchase terms;
  • wallet address, where applicable;
  • transaction hash, where applicable;
  • blockchain explorer link, where applicable;
  • customer support communication history.

12. No Investment or Financial Return

Digital Items offered on CSS Club are intended for digital access, membership, community, creator-related, collectible, or similar non-financial purposes.

They are not offered as financial products, securities, investment contracts, or profit-generating instruments.

CSS Club does not promise or guarantee any resale value, price increase, income, yield, profit, dividend, or financial return.

Customers should not purchase Digital Items for investment purposes. See also our Risk Disclosure.

13. Third-Party Services

Some parts of the purchase or delivery process may depend on third-party services, such as payment providers, wallet providers, blockchain networks, email providers, hosting providers, or external platforms.

CSS Club is not responsible for delays, errors, outages, display issues, or access problems caused by third-party services outside our control.

Where possible, we will assist customers in resolving delivery or access issues related to their purchase.

14. Changes to These Terms

We may update these Purchase & Delivery Terms from time to time.

The version accepted by the customer at the time of purchase may be stored with the order record for support, refund, compliance, and dispute-handling purposes.

15. Contact

For all product, delivery, refund, or support questions, please contact:

See also our Terms of Service, Refund & Dispute Policy, and Privacy Policy.

© 2026 KANGAROO TRADE MARKETING LTD (Reg. No. 17149602, England & Wales) · CSS Club. All rights reserved.  |  Terms of Service  |  Privacy Policy  |  Refund Policy  |  Purchase Terms  |  NFT Delivery  |  Payment Disclaimer  |  Risk Disclosure  |  Contact